Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of Graevents ("Graevents," "we," "us"), currently offered as a beta product. By creating an account or using Graevents, you agree to these Terms. If you do not agree, please do not use the service. Graevents is operated from the Philippines for customers in the Philippines. It can be reached from other countries and we're glad to have you, but we make it available to people elsewhere as a courtesy, and we don't promise that it meets the laws of every country. If you use Graevents from outside the Philippines, you do so on your own initiative and are responsible for following the laws that apply to you. These Terms are governed by the laws of the Republic of the Philippines (see "Limitation of liability" below). Your use of Graevents is also governed by our Privacy Policy, including its section on cookies and similar technologies.

2. Your account

You must provide accurate information when creating an account and are responsible for keeping your login credentials secure. You're responsible for all activity that happens under your account. Let us know right away at the contact below if you suspect unauthorized access.

Accounts whose email address is never confirmed may be removed. We review such an account after 10 days (20 days if you were invited to join someone else's organization) and may delete it. A member of our team reviews each one first, and we never delete an account that has been confirmed or used, or that has events, payments or referral records.

3. Creating and personalizing invitations

Graevents lets you create, personalize, and preview digital invitations (choosing a theme, customizing colors, fonts, section styles, presentation, and content) at no cost. You can choose a one-time package (or, where offered, a subscription plan) either in advance from Billing, or when you're ready to publish. Either way, the package attaches automatically to a compatible event. Once an invitation is published, you can also download a printable QR invitation card for it (see section 6).

If you ask us for help with an invitation, you authorize Graevents support staff to open and edit it on your behalf for that purpose. We do this only at your request, the editor shows that it is being used on your behalf, and each such edit is recorded in an audit log.

4. Content you upload

You retain ownership of any photos, text, and other content you upload to your invitation. By uploading content, you grant Graevents a limited license to store, process, and display that content solely for the purpose of operating the service on your behalf (for example, rendering your published invitation to your guests). You're responsible for ensuring you have the rights to any content you upload.

To keep invitations fast to load, photos you add to an invitation are automatically resized and compressed when you upload them. The stored version may therefore differ in size and format from the original file, and we do not keep the full-size original, so please keep your own copy of your photos.

5. RSVP, QR check-in, raffles, and guest data

When guests RSVP or check in via QR code at your event, Graevents collects the information they submit (such as name, RSVP status, and number of guests) and makes it available to you as the event host. You are responsible for how you use guest data you collect through Graevents, and for complying with applicable privacy laws when you do.

Graevents sends emails to your guests on your behalf, such as RSVP confirmations, check-in QR codes, event updates, reminders, and invitation emails you choose to send to the guests on your list, depending on your event's communication settings. You're responsible for the contact details you enter and for having the right to contact those guests.

You decide which guest details to collect and why, and you are responsible for having the permission, or other lawful basis, to collect them and to contact your guests. Graevents holds and processes your guests' details on your behalf, to provide the service to you, for example to store RSVPs and send the emails you've enabled. We use them for nothing else except as described in our Privacy Policy.

If you turn on “Guest list only” for an event, you decide who is on the list and you are responsible for the guest names and notes you add: for having the right to share them with Graevents and to use them for your event, and for not putting private information in a note, because any guest who searches can see the note next to the name. Guest list only controls who can RSVP; it does not stop anyone who has your invitation link from viewing the invitation, and Graevents does not verify that a person is invited.

Graevents also provides raffle and game tools for use at your event. If you run a raffle, giveaway, or game, you're solely responsible for its rules and prizes and for obtaining any permits or approvals and complying with any laws that apply to it, including Philippine laws on raffles and promotions. Graevents provides the tool only; we don't run, supervise, or guarantee any raffle or game.

6. Sharing, QR codes, and printable cards

When you publish an invitation, Graevents creates a public link and an invitation QR code for it. Anyone who has the link or the QR code can open your published invitation, including its details, photos, and RSVP form, so share them only with the people you want to invite.

After publishing, you can download a printable QR invitation card: an image styled with your theme and filled in from the details you've entered, such as the title, names, date, time, and venue. You're responsible for checking the card for accuracy before you print or distribute it, and for how you use it. Cards you've printed and links you've shared can't be recalled. The link and QR code stop working if you unpublish the invitation (until you publish it again) or when it expires (see section 7), and text already printed on a card does not update when you edit your invitation.

The invitation QR code is the same for every guest. Each confirmed guest's separate check-in QR code is for check-in at your event only and should not be shared.

7. Event expiration and data retention

Your event date can be changed until the event's date and time have passed. Other details can still be corrected for the rest of the event day. From the next day the invitation is read-only, and it's marked completed. The public link stays active for a post-event access period, which by default is one year after the event date; after your event you can also deactivate the link sooner from your event page (and turn it back on while the access period lasts). When the access period ends, the invitation is marked expired: the public link is disabled (so its QR code, including any printed on cards, stops working). Once a further invitation expiration period elapses, the event is archived. These windows are configurable and may differ by organization or event.

Archiving disables public access and editing, but it does not delete your data: your invitation content and guest RSVP/check-in data remain stored in our systems. If you want your data deleted, you can request closure of your organization from Settings → Privacy & Data, which submits a request to close and eventually delete your organization's data. Records we're required to retain by law, such as billing records, are kept regardless.

8. Packages, plans, add-ons, promo codes, and referral codes

One-time packages, any subscription plans we offer, and add-ons are described, with current pricing, on our Pricing page. An add-on tops up a single limit: either for one specific event (for example, extra guest capacity) or for your whole organization (for example, an extra team member seat), depending on the add-on. Promo codes are subject to the eligibility, window, and redemption limits configured for that code, and are applied at checkout inside your account. A code shown as valid during browsing is re-verified before any purchase is completed. Promo codes do not currently apply to add-on purchases. If someone referred you to Graevents, you can enter their referral code at checkout; a valid code may give a discount, and if you also enter a promo code, the promo code's price is the one used. Referral partners earn commissions under separate referral program terms that they accept in their account.

9. Refunds

Refund eligibility is described in our Refund Policy.

10. Prohibited content and use

You may not use Graevents to create or share content that is illegal, fraudulent, hateful, harassing, or infringes on the rights of others. We may suspend or terminate accounts that violate this policy.

11. Beta limitations

Graevents is currently in beta. Features, pricing, and availability may change as the product evolves, and we'll do our best to communicate significant changes in advance. The service is provided "as is" during this beta period.

12. Vendor directory

Graevents may feature a directory of third-party event vendors (photographers, caterers, and similar service providers) for your convenience. These listings are informational only. Graevents does not vet, endorse, guarantee, or take responsibility for any vendor's services, pricing, or conduct. Any inquiry, booking, or payment you make with a listed vendor is a matter strictly between you and that vendor; Graevents is not a party to that arrangement and has no visibility into it.

13. Limitation of liability

To the maximum extent permitted by law, Graevents is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost data, or loss of goodwill, arising from your use of the service. Graevents' total liability for any claim arising from your use of the service is limited to the amount you paid us in the 12 months preceding the claim. These Terms are governed by the laws of the Republic of the Philippines. This does not take away any consumer-protection rights you have under the mandatory laws of the place where you live, which these Terms cannot waive.

14. Changes to these terms

We may update these Terms from time to time. We'll update the "Last updated" date above when we do, and material changes will be communicated to active account holders.

15. Contact us

Questions about these Terms? Reach us using the contact details at the bottom of this page.