Refund Policy

1. Overview

This Refund Policy explains when and how refunds are considered for one-time packages, subscription plan purchases, and add-ons made on Graevents during our Philippines beta.

2. How payments are reviewed

During the beta, payments are submitted with proof of payment and reviewed by our team before a purchase is confirmed. If a submitted payment is not verified, no charge is retained and no refund is necessary.

3. Refund eligibility

Refunds may be considered in the following circumstances:

• A duplicate or accidental payment was made for the same event.
• A verified payment was completed, but the purchased package, plan, or add-on was not applied to your account because of a platform error.

Approved refunds may be subject to deductions for payment gateway processing fees and other non-refundable transaction charges. As a result, the amount refunded may be lower than the original amount paid.

Cancelling a subscription plan stops future renewal but does not refund the unused portion of the current billing period. You keep access until the period ends.

Please submit your refund request within 3 calendar days of the payment. We aim to review requests within 5 business days after receiving the information needed to verify them.

Referral commissions: A referred purchase becomes eligible for commission only after its refund request period has ended and any pending refund request has been resolved. If a referred payment is refunded, no commission is payable for that payment. If a commission was already paid, the corresponding amount may be deducted from future commissions, subject to the referral program terms.

4. Promo codes and discounts

Where a promo code was applied to a purchase, any refund is calculated based on the amount actually paid after the discount, not the original list price.

5. How to request a refund

To request a refund, email us at the address below with your account email and the event or transaction in question. We'll review your request and respond with the outcome.

6. Processing time

Because payments are manually reviewed during this beta, refund requests are also reviewed manually. We aim to respond with an outcome within a few business days of receiving your request, and will email you once a decision has been made.

7. Contact us

Questions about a payment or refund? Reach us using the contact details at the bottom of this page.