Refund Policy

1. Overview

This Refund Policy explains when and how refunds are considered for one-time packages and add-ons purchased on Graevents during our beta. All prices, payments, and refunds are in Philippine pesos (PHP), and payments are checked by hand by our team rather than through an automatic payment gateway (see below). Nothing in this policy removes any consumer rights you have under the mandatory laws of the place where you live that cannot be waived by agreement.

2. How payments are reviewed

During the beta, payments are submitted with proof of payment and reviewed by our team before a purchase is confirmed. Attaching proof of payment, such as a screenshot or receipt, is optional but recommended, because it makes it easier and faster for us to check and approve your payment. If we can't match a payment to your order, for example because the reference or amount doesn't match, we'll email you and ask for more details. If it still can't be matched, or you no longer want to proceed, we'll return it to the account it came from within 1 to 3 business days, less any transfer fee charged by your bank or e-wallet.

3. Refund eligibility

Refunds may be considered in the following circumstances:

• A duplicate or accidental payment was made for the same event.
• A verified payment was completed, but the purchased package or add-on was not applied to your account because of a platform error.

Purchases are not refundable once published. Once an invitation has been published, the package purchased for it, and any add-ons applied to that event, are not refundable. This applies whatever the reason, including a change of mind, a cancelled or postponed event, or a change of plans. The only exception is the situation listed above: a duplicate or accidental extra payment for the same event can still be considered, because it isn't the payment used to publish.

Approved refunds may be subject to deductions for payment processing or transfer fees (for example bank or e-wallet charges) and other non-refundable transaction costs. As a result, the amount refunded may be lower than the original amount paid.

Please submit your refund request within 3 calendar days of the payment. We aim to review requests within 3 to 5 business days after receiving the information needed to verify them.

Referral commissions: A referred purchase becomes eligible for commission only after its refund request period has ended and any pending refund request has been resolved. If a referred payment is refunded, no commission is payable for that payment. If a commission was already paid, the corresponding amount may be deducted from future commissions, subject to the referral program terms.

4. Promo codes and discounts

Where a promo code was applied to a purchase, any refund is calculated based on the amount actually paid after the discount, not the original list price.

5. How to request a refund

To request a refund, email us at the address below with your account email and the event or transaction in question. We'll review your request and respond with the outcome.

6. Processing time

Because payments are manually reviewed during this beta, refund requests are also reviewed manually. We aim to respond with an outcome within 3 to 5 business days of receiving the information needed to verify your request, and will email you once a decision has been made.

7. Contact us

Questions about a payment or refund? Reach us using the contact details at the bottom of this page.